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If you need any help submitting this form online, please click the WhatsApp chat icon on the bottom right of your screen and we will happily guide you through the process.
If you’re not able to able to submit this form online, please get in touch with us here or come into our branch.
What happens after successfully submitting your online claim?
After your online claim is submitted, we will review your information be in touch shortly.
If all information provided is correct, and forms uploaded in an acceptable format, you will receive the payout within the next 48 business hours. If there is an issue with any of the info provided, we will contact you telephonically.
The payout will be made into the bank account of the bank statement submitted on the claim form.
We will notify you by SMS when your claim has been approved.
Please fill in the form below to submit your claim.
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Policy Information
Treating Customers Fairly Policy
The Treating Customers Fairly (TCF) initiative is a key component of the Financial Sector Conduct Authority’s broader consumer protection and market conduct mandate.
Complaints Management Framework
The Complaints Management Framework provides a procedure that is required for the effective management and handling of customer complaints by Sopema.
Conflict of Interest Management Policy
This Policy is aimed at managing conflict of interest that exists or has a potential to exist in a specific transaction that is entered into or may be entered into with a client.
